Privacy Policy

Elite Resin Driveways Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use and safeguard your personal information when you visit our website or use our services.

1. Who We Are

We are Elite Resin Driveways Ltd, a resin bound driveway and paving contractor based in Essex.

• Address: Summerhill Farm, Pipps Hill Rd N, Billericay, Essex, CM11 2UJ
• Email: info@eliteresindriveways.com
• Phone: 01277 885758

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller.

2. Information We Collect

Information you give us

When you contact us via our website, phone, or email, we may collect:

• Your name
• Email address
• Phone number
• Property address or postcode
• Details about the work you are enquiring about

Information collected automatically

When you visit our website, we may automatically collect:

• Your IP address
• Browser type and version
• Pages you visit and how long you spend on them
• The website that referred you to us
• Device type and screen resolution

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Arrange site visits and carry out work
• Communicate with you about your project
• Improve our website and services
• Comply with legal obligations

We will only use your information for the purposes for which we collected it. We will not use your information for marketing purposes unless you have given us explicit consent to do so.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you submit a contact form or enquiry
• Contractual necessity: To fulfil a contract or provide a quote for services
• Legitimate interests: To improve our website and services, and to respond to enquiries
• Legal obligation: Where we are required to by law

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device.

Types of cookies we use

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who assist with our website hosting and analytics
• Professional advisers such as accountants or legal advisors, where required
• Law enforcement or regulatory bodies, where required by law

7. Data Retention

We will keep your personal information only for as long as is necessary for the purposes set out in this policy. Enquiry data is typically retained for up to 24 months. Financial and contractual records are retained for 6 years in accordance with HMRC requirements.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Delete your personal data (in certain circumstances)
• Restrict the processing of your data
• Object to the processing of your data
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@eliteresindriveways.com. We will respond within one month.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to secure data transmitted between your browser and our server.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

• Email: info@eliteresindriveways.com
• Phone: 01277 885758
• Post: Elite Resin Driveways Ltd, Summerhill Farm, Pipps Hill Rd N, Billericay, Essex, CM11 2UJ

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.